recordX is the award winning unified Call Recording system from Oak that includes fixed line, mobile and VoIP recording in a single solution.
Fixed & Mobile
Fixed line, Extension and Mobile recording in a single integrated solution.
VoIP & SIP
SIP trunks and IP extensions are also recorded to the same integrated solution.
CRM/Database Integration
Link valuable customer information to your recordings for search and playback.
Agent/Call Evaluation
Ensure you deliver the best possible levels of customer service.
FSA Compliant
We ensure that recordX meets all the recommended compliance needs.
PCI DSS Compliant
We support many options to allow you to mask certain credit card details.
recordX offers a complete Call Recording solution, with all the advanced search & playback features you'd expect and more!
Introducing recordX Call Recording
Award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use solution available today.
Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, recordX meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.
Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.
Demonstrate Compliance
Show that FSA & PCI DSS call recording rules have been followed.
Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.
Improve Performance
Work with staff to develop their telephone and telesales techniques.
Trusted By The Best
Most Innovative Channel Product
Comms Business Awards 2011 Winner (Application Software)
Benefits of Call Recording
Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more
FSA & PCI DSS Compliance
recordX meets the regulatory requirements defined by the FSA and other regulatory bodies. It is also updated regularly to ensure that it continues to meet new regulations. Find out more
recordX Support
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“We have used our Call Recorder so many times to check conversations with clients. When we have received complaints, the call recorder has enabled us to clarify whether the information we have given is incorrect or if its the client that has become confused. We couldn't live without it now! ”
“Winning combination of easy to use software and good customer service.”
Featured Case Study
When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Telecom recordX reseller, GET IN TOUCH!