connectX is a powerful integration tool that brings together business and telecoms data.
Integrate with your CRM system or business database.
See who’s calling before answering so your greeting can be more personal.
Open and display a customer’s database record ready for review or input.
Answer and transfer calls fast using your screen and keyboard.
Add important notes to a customer record during the conversation.
Associate a policy number or customer reference with a call recording.
connectX offers a complete CTI solution, with all the advanced features you'd expect and much more!
Introducing connectX Customer Service Automation
connectX recognises who's calling and uses this information to search through your database or application to find the right contact. It will then screen-pop the contact all before the call has been answered. connectX integrates with a large number of databases and applications to ensure that it works for your business. connectX also works with outbound calls to dial clients automatically.
Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.
By knowing who the caller is before answering the call you can offer a more personalised service.
Calls can be made automatically from your database or application, speeding up connection and avoiding mis-dialling.
Automatically open your application or database and enter important notes without losing valuable seconds.
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connectX improves communications performance and enables you to deliver superior customer service
Benefits of CTI
Computer Telephony Integration brings together business and telecoms data in real-time and uses it to speed up call handling, improving the quality of service offered to customers. Find out more
connectX + Call Recording
Add recordX to provide a comprehensive call recording solution that's integrated with your business and your customers. Together they provide the complete customer service solution. Find out more
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“Winning combination of easy to use software and good customer service.”
“Oak provides user-friendly, reliable telephone technology.”
Featured Case Study
London based property investment company Athena Advisors were concerned over two key aspects of their operation that impacted upon both their productivity & profitability. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Telecom connectX reseller, GET IN TOUCH!