Choose your perfect plan.

Features Explained

Health Service

Application that monitors the current status of your system & will quickly notify you of important issues. Advanced adds automated support logging for faster resolution.

Software Assurance

Access brand new features added to your current software version.

Maintenance Update

Download the latest maintenance updates for your current software version.

Remote Client Installation

If you’re running Oak software on multiple computers you may need us to set up an example client installation. We assist by doing a remote client install for you.

24 Hour Support

Where your usage of our system is mission critical you may want to have access to support 24/7. We have dedicated engineers on emergency cover to assist.

Remote Training Session

If there’s a part of the software that you require additional training on we can log into your computer remotely and show you step by step how to use it.

Remote Access

To diagnose and solve queries quickly we use advanced software to securely connect to your computer to see at first-hand what is happening. Access to your computer is totally under your control so security of your data is never compromised.

Tariff Update

To calculate the cost of calls we use a tariff table that has been configured for your carriers. This may need updating from time to time as call costs change. We can customise & build the new table for you.

Remote Re-Installation

On occasion you may want to install the main Oak software on a new computer or server. We assist by doing a new remote install for you.

Site Visit

If your security policy does not allow remote access we can send one of our field engineers to site to resolve any queries or to help with any software updates or training issues.

Dedicated Support Resource

For our mission critical and complex installation type customers we offer a dedicated support resource which can be deployed immediately to deal with any site specific queries. In these situations we allocate our senior engineers to your project.

Next Day Onsite Support

For urgent on-site support we can get an engineer to you the very next business day.

VCE Update

Information about your telephone system and the format of call data is held within our Visual Communications Editor (VCE). If your system is updated the format of the data may change and an update to the VCE required. We review your data and make any necessary changes.

The Helpdesk

“Really responsive and knowledgeable and nothing is a problem. Always return calls and are there when you want them.”
Adam Chambers, Charles Derby

The Support Centre

Going The Extra Mile